Legal & Regulatory Policies

Red Fort Capital adopts the Fair Practices Code prescribed by RBI for NBFCs. All customer communication is transparent and in a language understood by the borrower. Sanction letters disclose annualised interest rate, processing fee, all other charges, prepayment terms and the grievance-redressal mechanism. Recovery actions are conducted with respect and within the legal framework.

Interest is risk-based and depends on the borrower's vintage, profitability, banking conduct, collateral quality, gearing and external rating (where available). The reference benchmark and spread are reviewed at least annually by the Asset & Liability Committee. Floating-rate loans are repriced in line with movements in the reference benchmark.

Customer onboarding is governed by the Reserve Bank's Master Direction on KYC. We perform identification, verification and ongoing due diligence on every customer, file STRs/CTRs with FIU-IND where applicable, and screen against sanctions lists at onboarding and periodically thereafter.

Outsourced activities (collections, valuations, IT services) are governed by the Board-approved Outsourcing Policy. Material outsourcing arrangements are reviewed annually and subject to risk-management oversight.

See the Complaints page for our three-level grievance-redressal mechanism — RM, Nodal Officer, and the RBI Integrated Ombudsman.